Privacy Policy

Welcome to Wing Snob. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how Wing Snob ("we," "us," or "our") collects, uses, discloses, and safeguards your information when you visit our website wingsnob-hotchicken.rest, place orders, or interact with our food services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site and services.

This Privacy Policy has been drafted in compliance with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), and the Federal Trade Commission Act (FTC Act). We take your privacy seriously and handle all personal data responsibly and transparently.

1. Who We Are

Wing Snob is a food service business operating within the United States. We operate through our website and physical service locations to provide our customers with high-quality hot chicken and wing products.

For any privacy-related inquiries, you may contact us directly using the information above. We have designated a point of contact responsible for overseeing privacy matters and responding to user requests in a timely manner.

2. Information We Collect

We collect various types of information in connection with your use of our website and services. The categories of data we collect include the following:

2.1 Personal Identification Information

When you interact with our website or place an order, we may collect personally identifiable information, including but not limited to:

• Full name
• Email address
• Phone number
• Billing and shipping address
• Payment information (processed securely through third-party payment processors — we do not store full card numbers)
• Account login credentials (username and password, if you create an account)
• Order history and food preferences

2.2 Usage and Behavioral Data

When you browse our website, we automatically collect certain technical and behavioral information about your interaction with our platform:

• Pages visited and time spent on each page
• Referring URLs (the website that directed you to ours)
• Clickstream data (links clicked, buttons activated)
• Search queries made on our website
• Items added to or removed from your shopping cart
• Order completion and abandonment behavior

2.3 Device and Technical Information

We collect information about the device and network you use to access our website:

• IP address
• Browser type and version
• Operating system and platform
• Screen resolution and device type (desktop, tablet, mobile)
• Device identifiers
• Time zone and language settings

2.4 Cookies and Tracking Technologies

We use cookies, web beacons, pixels, and similar tracking technologies to enhance your experience on our website. These tools help us understand how users navigate our site and allow us to personalize content and offers. For detailed information, please see Section 8 – Cookie Policy below.

2.5 Information You Voluntarily Provide

We may also collect information you voluntarily submit through:

• Contact forms and customer support inquiries
• Feedback and review submissions
• Participation in surveys, contests, or promotions
• Newsletter and email subscription sign-ups
• Social media interactions related to our brand

2.6 Location Data

With your consent, we may collect general or precise location data to provide location-based services such as identifying nearby Wing Snob locations, offering delivery options, or providing region-specific menu information. You may withdraw consent for location tracking through your device settings at any time.

3. How We Use Your Information

Wing Snob uses the data we collect for a variety of legitimate business and operational purposes. We are committed to using your information only in ways that are consistent with the purposes described at the time of collection. Specifically, we use your data to:

3.1 Service Provision and Order Fulfillment

• Process and fulfill your food orders, including preparation and delivery coordination
• Send order confirmations, receipts, and status updates
• Manage your account and maintain your order history
• Process payments and prevent fraudulent transactions
• Provide customer support and respond to inquiries or complaints

3.2 Analytics and Service Improvement

• Analyze usage patterns to understand how customers interact with our website and services
• Measure the performance of our digital platforms
• Identify technical errors or bugs and improve website functionality
• Develop new menu items, features, and services based on customer behavior and feedback
• Conduct internal research and statistical analysis

3.3 Marketing and Communications

• Send promotional emails, special offers, loyalty rewards, and newsletters (with your consent)
• Personalize marketing content based on your preferences and order history
• Retarget you with relevant advertisements on third-party platforms such as social media
• Notify you about upcoming promotions, seasonal menu changes, or events

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any email or by contacting us at [email protected].

3.4 Legal and Compliance Purposes

• Comply with applicable federal, state, and local laws and regulations
• Respond to lawful requests from government authorities or law enforcement
• Enforce our Terms of Service and other agreements
• Protect the rights, property, and safety of Wing Snob, our customers, and the public
• Detect and prevent fraud, unauthorized access, and other harmful activities

4. Legal Basis for Processing

Under applicable United States law, including the FTC Act and CCPA/CPRA, we process your personal information based on the following legal grounds:

• Contractual Necessity: Processing required to fulfill your orders and provide services you have requested.
• Legitimate Interests: Processing necessary for our legitimate business interests, such as fraud prevention, security, and analytics, provided these interests do not override your rights.
• Consent: Where you have given us explicit permission, such as for marketing emails or non-essential cookies.
• Legal Obligation: Processing required to comply with applicable laws and regulatory requirements.

5. Sharing Your Information with Third Parties

Wing Snob does not sell your personal information to third parties for their own independent marketing purposes. However, we may share your data in the following circumstances:

5.1 Service Providers and Business Partners

We engage trusted third-party vendors and service providers to help us operate our business. These parties are contractually obligated to use your information only for the purposes of providing services to us and are required to maintain appropriate security measures. Examples include:

• Payment processors (e.g., Stripe, Square, or similar platforms)
• Delivery and logistics partners
• Email marketing platforms
• Website hosting and cloud infrastructure providers
• Customer relationship management (CRM) software providers
• Analytics and data intelligence tools (e.g., Google Analytics)
• Advertising and retargeting networks

5.2 Business Transfers

In the event that Wing Snob undergoes a merger, acquisition, sale of assets, reorganization, or bankruptcy, your personal information may be transferred to the acquiring or successor entity. We will notify you via email or a prominent notice on our website before your data becomes subject to a different privacy policy.

5.3 Legal Requirements and Law Enforcement

We may disclose your personal information when required to do so by law, legal process, or government authority. This includes:

• Responding to subpoenas, court orders, or legal process
• Cooperating with law enforcement investigations
• Complying with regulatory requirements imposed by federal or state agencies
• Protecting the safety, rights, or property of Wing Snob or others in emergency situations

5.4 With Your Consent

We may share your information with additional third parties when you have given us your explicit consent to do so, such as when you participate in co-branded promotions or refer-a-friend programs.

6. Data Security

We take the protection of your personal information seriously and implement a comprehensive set of technical, administrative, and physical security measures to safeguard your data from unauthorized access, disclosure, alteration, or destruction. Our security practices include:

6.1 Technical Safeguards

• Secure Sockets Layer (SSL) and Transport Layer Security (TLS) encryption for all data transmitted between your browser and our servers
• Encrypted storage of sensitive personal data
• Firewalls, intrusion detection systems, and network monitoring tools
• Regular vulnerability scans and penetration testing
• Secure payment processing through PCI DSS-compliant payment processors

6.2 Administrative Safeguards

• Access controls limiting employee access to personal data on a need-to-know basis
• Employee training on data privacy and security best practices
• Data handling policies and confidentiality agreements for all staff and contractors
• Regular audits of data access and processing activities

6.3 Physical Safeguards

• Restricted physical access to server infrastructure and office systems
• Secure disposal of physical records and storage media containing personal data

7. Your Privacy Rights

Depending on your state of residence, you may have specific rights regarding your personal information. Wing Snob respects and upholds these rights in accordance with applicable law, including the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) for California residents, and similar state laws across the United States.

7.1 Right to Know and Access

You have the right to request information about the categories and specific pieces of personal information we have collected about you, the purposes for which it is used, and the third parties with whom it has been shared. You may submit such a request up to twice in a 12-month period.

7.2 Right to Correction

You have the right to request that we correct any inaccurate or outdated personal information we hold about you. Upon verification of your identity, we will update your records accordingly within a reasonable timeframe.

7.3 Right to Deletion

You have the right to request deletion of personal information we have collected from you, subject to certain exceptions permitted by law, such as when the data is necessary to complete a transaction, comply with a legal obligation, or exercise legal claims.

7.4 Right to Opt Out of Sale or Sharing

Under CCPA/CPRA, California residents have the right to opt out of the sale or sharing of their personal information with third parties for cross-context behavioral advertising. While Wing Snob does not sell personal data in the traditional sense, we may use certain advertising tools that could constitute "sharing" under California law. To opt out, please contact us at [email protected] or use the "Do Not Sell or Share My Personal Information" option if available on our website.

7.5 Right to Data Portability

You have the right to receive a copy of your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another party, where technically feasible.

7.6 Right to Limit Use of Sensitive Personal Information

Under the CPRA, California residents have the right to limit our use of sensitive personal information (such as precise geolocation, health information, or financial data) to only what is necessary to provide our services.

7.7 Right to Non-Discrimination

We will not discriminate against you for exercising any of your privacy rights. You will not be denied goods or services, charged different prices, or provided a different quality of service as a result of exercising your privacy rights.

7.8 How to Submit a Privacy Rights Request

To exercise any of the rights described above, please contact us using one of the following methods:

• Email: [email protected]
• Website: wingsnob-hotchicken.rest

We will verify your identity before processing your request to prevent unauthorized access to your data. We aim to respond to all verified requests within 45 days, as required under CCPA/CPRA. If additional time is needed, we will notify you within the initial 45-day period.

You may designate an authorized agent to submit requests on your behalf. We may require written authorization or power of attorney before acting on such a request.

8. Cookie Policy

Our website uses cookies and similar tracking technologies to improve your browsing experience, analyze website traffic, and personalize content and advertisements. Cookies are small text files stored on your device when you visit a website.

8.1 Types of Cookies We Use

8.2 Managing Cookie Preferences

You can control or disable cookies through your browser settings. Most modern browsers allow you to refuse all cookies or to indicate when a cookie is being sent. Please note that disabling certain cookies may affect the functionality and user experience of our website. You may also opt out of interest-based advertising by visiting the Network Advertising Initiative opt-out page or the Digital Advertising Alliance opt-out page.

9. Data Retention

Wing Snob retains your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by applicable law. Our general data retention practices are as follows:

When your data is no longer required, we will securely delete or anonymize it in accordance with our data disposal policies.

10. Children's Privacy

Wing Snob does not knowingly collect, solicit, or process personal data from children under the age of 18. Our food ordering platform, account creation features, and marketing communications are not directed at minors. If you are under 18, please do not submit any personal information through our website or services.

If we become aware that we have inadvertently collected personal information from a child under 18 without verifiable parental consent, we will take immediate steps to delete such information from our records. If you believe we have collected data from a minor, please contact us immediately at [email protected].

In compliance with the Children's Online Privacy Protection Act (COPPA), we do not collect personal information from users we know to be under the age of 13. If such collection is discovered, all records will be promptly deleted.

11. International Data Transfers

Wing Snob is based in the United States and our primary data processing operations occur within the United States. However, in the course of delivering our services, your personal information may be transferred to, stored, or processed in other countries where our service providers operate.

When we transfer personal data internationally, we ensure that appropriate safeguards are in place to protect your information in accordance with applicable privacy laws. These safeguards may include:

• Standard contractual clauses with data processors located outside the United States
• Ensuring that third-party processors maintain data protection standards equivalent to those required under U.S. law
• Transferring data only to countries or entities with adequate privacy protections in place

By using our website and services, you acknowledge and consent to the transfer of your personal information to the United States and, where applicable, to other jurisdictions as described in this section.

12. Third-Party Links and Services

Our website may contain links to third-party websites, applications, or services that are not owned or operated by Wing Snob. These may include food delivery platforms, social media pages, payment gateways, or partner websites. Please be aware that this Privacy Policy does not apply to any third-party sites or services.

We encourage you to review the privacy policies of any third-party platforms you visit through links on our website. Wing Snob is not responsible for the privacy practices, content, or security of third-party websites and shall not be held liable for any harm resulting from your use of those sites.

13. California Privacy Rights (CCPA/CPRA)

If you are a resident of California, you are entitled to additional privacy rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), effective January 1, 2023. These rights are outlined in detail in Section 7 of this policy.

13.1 Categories of Personal Information Collected in the Past 12 Months

13.2 California "Shine the Light" Law

Under California Civil Code Section 1798.83, California residents who have provided personal information to Wing Snob may request a list of all third parties to whom we disclosed personal information for direct marketing purposes in the preceding calendar year, along with the categories of personal information disclosed. To submit such a request, please contact us at [email protected].

14. Filing a Complaint with a Data Protection Authority

If you believe that Wing Snob has violated your privacy rights or failed to comply with applicable data protection laws, you have the right to file a complaint with the appropriate regulatory authority.

14.1 California Residents

California residents may file a complaint with the California Privacy Protection Agency (CPPA), the state body responsible for enforcing the CCPA/CPRA:

• Website: cppa.ca.gov
• Mailing Address: California Privacy Protection Agency, 2101 Arena Blvd, Sacramento, CA 95834

14.2 Federal Complaints

You may also file a complaint with the Federal Trade Commission (FTC), which enforces federal consumer protection and privacy laws under the FTC Act:

• Website: reportfraud.ftc.gov
• Phone: 1-877-382-4357

Before filing a complaint with any authority, we encourage you to contact us directly so that we have the opportunity to address your concern:

• Email: [email protected]

15. Changes to This Privacy Policy

Wing Snob reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, applicable laws, or operational requirements. When we make material changes, we will notify you through one or more of the following methods:

• Posting a prominent notice on our website at wingsnob-hotchicken.rest
• Sending an email notification to the address associated with your account
• Updating the "Last Updated" date at the top of this policy

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website or services after the effective date of any changes constitutes your acknowledgment and acceptance of the updated Privacy Policy.

16. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or the handling of your personal information, please do not hesitate to contact our privacy team. We are committed to addressing your inquiries promptly and transparently.

We will make every effort to respond to your inquiry within 10 business days. For requests pertaining to your legal privacy rights (access, deletion, correction, portability), we will respond within the timeframe required by applicable law — generally 45 days under CCPA/CPRA, with the possibility of a 45-day extension if needed.